Professional Development
Training
Training and retaining employees is the foundation for success in any business. Unfortunately, many small business operators lack the expertise and capital to maintain in-house training and development programs.
The training programs of Opportunity Knox! are the unique combination of years of practical experience and a thorough understanding of the principles of adult learning. Adults learn in three ways: hearing, seeing, and doing. Our programs are presented to allow participants to learn in their most comfortable style.
Typically 3 hours in length, each module stands alone or complements an on-going training program. Topics include:
- Customer Service
- Personal Selling Skills
- Communications Skills
- Managing Organizational Change
- Managing Group Conflict
- Effective Employee Feedback
- Recruiting and Retention
- Interpersonal Skills Development for New Managers Hometown Marketing
While each module is based on core principles, content and presentation will be tailored to the specific needs of your organization. Programs can be delivered on site or via the Internet. Call us for more information
Development
While most small business owners can train employees the day-to-day tasks of the business, they lack the expertise to develop strategies designed to retain key employees. The Opportunity Knox! Leadership Development Program includes the following key components:
- Assessment – Employees and Managers are assessed to determine learning, management, and leadership styles. This will give upper management the tools needed to develop individuals and maximize contribution to the organization.
- Development – Utilizing information from the assessment phase, management can develop a personalized growth program for each employee. This may include professional development seminars and personal development programs. Opportunity Knox! works with management to tailor a development program to benefit the individual while achieving organizational goals.
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